Business Phone Systems (On Premise)
Although hosted/cloud-based phone solutions have evolved and offered a lost cost of entry, many clients still prefer to have an on-site platform. On-Premise systems offer simple, reliable, and cost-effective solutions that feature complete unified communications, hybrid architecture, and powerful collaboration tools. As an Avaya partner, the Avaya IP Office offers a truly flexible platform, from the most basic to the most complex communications needs.
Hosted PBX (VoIP)
With technology ever-changing, many clients do not want to invest in on-site equipment. Most hosted solution providers offer a simple, flexible and scalable cloud-based platform. From simple telephone features to full, unified communication solutions, hosted platforms can meet your needs. Customers can make their changes through an admin portal without the need for maintenance contracts. We offer solutions from many providers, including TPX, Mitel, Arena One, and Avaya.
In today’s fast-paced and competitive business environment, building customer relationships is paramount to keeping them loyal. With technology in the palm of their hands, customers are reaching out via email, text, IM, web chat, and more. From a traditional call center to advanced contact center applications, Plan B can design and implement a customized solution to address your specific business needs.
Call Monitoring tracks every inbound and outbound call for your business. Connected to any phone system, you can segment each call by department, extension, and team. You will never miss an opportunity or have poor customer service again. The conversation analytics will analyze every call in real-time and notify you via text and email alerts on missed opportunities or poor customer service. You will be able to engage in the call in real-time! With real-time reporting, historical data and analytics to help guide your business. Whether it is for In-Bound lead sourcing or Sales and Service monitoring, make sure you capture every call/lead.
Plan B is a full-service communication infrastructure provider with the resources to design, implement and maintain structured cabling systems. Whether the project is inside, or an outside plant, or at a new or existing location our staff is here to support you. We offer network cabling (Cat 5e, 6, and 6a), Fiber, Voice, Coax, CCTV/Video, and Wireless.